The Maine Public Utilities Commission is warning customers of an apparent scam targeting Maine public utility customers by people claiming to represent the commission. The commission says it has received multiple reports where callers claim customers have been overcharged on their last two electricity bills and offer to send a rebate check. The caller then requests the customer’s banking or credit card information so the money can be refunded. Customers also reported that the caller appeared to be using an autodialer as there was a long pause and click at the beginning of the call. The commission says it will not contact customers about such matters unless a utility customer files a complaint with the Division of Consumer Assistance and Safety and a representative follows up on that complaint. A committee representative will never ask for banking or credit card information. Utility companies do not require payment via gift cards or cash transfer apps, officials say. Utility companies are required to issue several warnings before turning off utilities and will never ask for money over the phone or specify a method of payment. If you believe you have been the victim of a scam or have questions about a possible scam, contact the Commission’s Consumer Safety and Assistance Division at 1-800-452-4699.
The Maine Public Utilities Commission is warning customers of an apparent scam targeting Maine public utility customers by people claiming to represent the commission.
The commission says it has received multiple reports where callers claim customers have been overcharged on their last two electricity bills and offer to send a rebate check. The caller then requests the customer’s banking or credit card information so the money can be refunded.
Customers also reported that the caller appeared to be using an autodialer as there was a long pause and click at the beginning of the call.
The commission says it will not contact customers about such matters unless a utility customer files a complaint with the Division of Consumer Assistance and Safety and a representative follows up on that complaint. A committee representative will never ask for banking or credit card information.
Utility companies do not require payment via gift cards or cash transfer apps, officials say. Utility companies are required to issue several warnings before turning off utilities and will never ask for money over the phone or specify a method of payment.
If you believe you have been the victim of a scam or have questions about a potential scam, contact the Commission’s Division of Consumer Safety and Assistance at 1-800-452-4699.
(Tags for translation)Maine PUC
